Return & Exchange Policy

OUR 10 DAY WARRANTY

All products come with a replacement warranty for 10 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 24 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 24 hours of delivery. We will arrange to deliver the correct items or return all your payment.

Return & Exchange Policy For An Online Purchase

  • We will gladly accept any unworn, unwashed merchandise with original tags that has been purchased from our online store. The article has to be sent back within 10 days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded in any case.
  • Refund requests will be processed within 10 working days after receiving the return products.
  • Imported items can not be refunded, but can only be exchanged.
  • Refunds will be made via Easy Paisa, Online banking or in the form of a coupon code.
  • All returns should be sent to provided address.
  • In case the article has been further discounted from the time of purchase. The exchange will be made at mark down pricing.

For further assistance about exchanges and returns, please contact us at naqshtex@gmail.com or WhatsApp us at 0326-6825751 during working hours 

Working hours

Monday to Saturday 10:30 am to 7:00 pm

Our Warehouse is closed on Sunday and other gusted holidays, all queries placed on holidays will be entertained on the next working day.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at NAQSH TEXTILE. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.